Shipping policy

PEAKFLOW Sports - Shipping Policy

1. Shipping Commitment

At PEAKFLOW Sports, our goal is to provide outdoor enthusiasts with high-quality gear as quickly as possible. To ensure the fastest delivery for our North American customers, all of our Eclipse, Passione, and Velocita series towable tubes are fulfilled and shipped directly from our dedicated distribution centers within the United States.

2. Order Processing Time

• Handling Time: All orders are typically processed within 2-7 business days (Monday to Friday, excluding US Federal Holidays).

• Order Cutoff Time: Orders placed before 2:00 PM (EST) will begin processing the same day. Orders placed after this time or on weekends will begin processing the following business day.

  3. Geographical Restrictions

  Currently, PEAKFLOW Sports exclusively serves the United States (Lower 48 States). We do not ship to P.O. Boxes, APO/FPO addresses, or US Territories (such as Guam, Puerto Rico, or the US Virgin Islands) at this time.

  4. Order Tracking

  Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can monitor your package’s progress directly on our **** page or via the carrier’s website.

  5. Missing or Damaged Items

  Every PEAKFLOW tube passes a strict 48-hour inflation test before leaving the factory. However, if your item arrives damaged or is lost in transit, please contact us immediately:

  • Email: hgpf001@outlook.com

  6. Business Identity & Transparency

  PEAKFLOW Sports is a brand owned and operated by PEAKFLOW TECH (HK) LIMITED, a registered entity in Hong Kong.

  • Fulfillment Center: Products are stored and shipped from our partner warehouses in USA, to ensure local delivery speeds for our American customers.